Can you return worn shoes to QVC?

It’s astonishing to see the number of times I’ve come across people’s reviews lamenting about being stuck with an unsatisfactory purchase due to one inaccurate reason or another. Many buyers tend to be unaware of QVC’s refund policy or seem incapable of resolving a minor issue. Moreover, it’s frustrating to witness items being rated with just 1-2 stars due to their inability to understand QVC return process. That said, can you return worn shoes to QVC?

First, let’s look at why some buyers are skeptical about returning worn QVC shoes.


Reasons people don’t return worn QVC shoes

Can you return worn shoes to QVC

Below are some of the most common and frustrating excuses given by women:

  • “The item is defective or appears to be a return, but I’m required to pay for the return postage.”
  • “I can’t return it because I’ve already worn it.”
  • “I can’t return it because I’ve washed it.”
  • “I can’t return it because it fell apart or the seams came apart after the first, second, fifth time I wore it.”
  • “I discarded the invoice/paperwork, so I can’t return it.”
  • “I don’t have the original box or bag, so I can’t return it.”
  • “I can’t return it because it shrunk in the wash.”
  • “I can’t return it because it has pilled after wearing and washing.”
  • “It’s been more than 30 days since I purchased it, so I can’t return it.”
  • “The cost of returning it is too high.”

Can you return worn shoes to QVC?

You can return worn shoes to QVC.

In case you misplaced your invoice or paperwork, you may obtain a new one by visiting your QVC account on the website and printing it out. However, if this is not possible, you can reach out to customer service and request that they send you another invoice or label by mail. They will be happy to do so and will make a record of it. Even if you receive the replacement invoice or label late, it will not affect the return of your worn shoe.

As for the packaging, you can use any type of mailing bag, including those padded manila bags sold at grocery or drugstores, which you can purchase for a low price. Alternatively, you can use any box available at home, or buy one from a craft store like Hobby Lobby or the post office.

If you have had a product for over 30 days, and circumstances such as travel, illness, or simply not getting around to trying it on or opening the package prevented you from examining it, and upon later inspection, you discover that it is the wrong size, has a stain or hole, you can contact QVC customer service. In most cases, they will be happy to let you return the item for a refund, credit, or exchange, even if it has been months since you made the purchase.


You do not need to spend money, depending on the item, to return it. Instead, you can use the small return label that states you are responsible for the postage, or contact customer service for the correct mailing address and write it on the box, bag, or shipping envelope. By taking the package to the post office and paying your own postage, you save a significant amount of money.

If you have multiple worn shoes to return, I strongly recommend that you take the time to go to the post office and pay the postage. You can place all the shoes in the same box, with an invoice for each item, and I guarantee that it will cost only 1/4 to 1/2 of what it would have cost if you used the return labels and paid postage for each item. Personally, I always go to the post office when I have numerous items to return, light items such as bras or tops, or if I happen to be driving by the post office that week. In all the years I’ve been doing this, and all the items I’ve returned only once was the postage the same or a couple of dollars more than what QVC charged, and that was for a pair of heavy boots.

If the item you received is defective, worn, obviously a return, damaged, or not in mint condition, make sure to check the box on the invoice that indicates you are returning it because it is defective. You will not be charged postage to return the item.

QVC has a policy where you can return any item for any reason, even if you’ve worn it and washed it. In fact, hosts have even explained this policy on air. The purpose of the 30-day refund policy (for the US) and 60-day refund policy (for the UK) is to allow customers to wear, wash, and use the item so that they can make an informed decision about whether or not they want to keep it. QVC hopes that the more customers use the item, the more they will like it and choose to keep it.

The 30 or 90-day return policy covers all items, regardless of their condition. This means that you can return worn shoes even if they have pilled, stretched out, shrunk, torn, come apart, or have been damaged in any way, including by spills or stains.

Make sure to take advantage of QVC’s customer-friendly return policy, which is very lenient. When dealing with customer service representatives, be proactive and polite.

Being rude will not solve anything. Instead, clearly explain the problem and tell the representative what you would like to have done to solve it. If you are having difficulty expressing yourself, ask the representative how they intend to resolve the issue.

It is well worth the extra few minutes it may take to get your issue resolved, as this will make you much happier. The more you do it, the more comfortable you will become, and it will also save you quite a bit of money. So, buyer, do not hesitate to follow this policy, as you have nothing to lose.

That said, you can return worn shoes to QVC.

Read also: top stores that take back worn shoes

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